1. What does Pandoo Toys sell?
We offer creative, screen-free toys and activity kits designed to boost your child’s IQ, focus, and energy.
2. Are your toys safe for kids?
Yes. All products are made with child-safe materials and tested for age-appropriate use.
3. Do you offer free shipping?
Yes, shipping is free on orders above Rs. 2000. A flat fee of Rs. 200 applies to smaller orders.
4. What payment methods do you accept?
We accept Cash on Delivery (COD), Bank Transfers, and Online payments.
5. Do you offer Cash on Delivery (COD)?
Yes, COD is available across all over Pakistan.
6. How long does delivery take?
Delivery takes 3–7 working days, depending on your city or region.
7. Can I return or exchange a product?
Yes. You can request a return or exchange within 5 days of delivery. An unboxing video is required for processing.
8. What if I receive a wrong or damaged item?
Please share a clear unboxing video within 24 hours. We’ll arrange a replacement or refund right away.
9. How can I track my order?
We’ll send you a tracking link via SMS or WhatsApp once your order has been shipped.
10. How can I contact customer support?
Email us at support@pandootoys.com or message us on WhatsApp during business hours (Mon–Sat, 10 AM to 6 PM).